The Importance of Technology In Business
This report reveals that computing and technology has become an inseparable ingredient in the world of business now.
The Computer Trend – A Short History
With it, computer owners have invariably taken to entrepreneurship in several varied fields. As a result of the growth of computers technology along with the Internet, new processes are developed for processing everyday business activities easily. Without the introduction of technology, routine jobs would have taken and enormous period of time and specialty. Certainly, the computer symbolizes the most effective technology development in the past century today, as it relates to companies, both small and big. Improvements in the area of technology have created a vast quantity of business opportunities.
Let us try to know how they contribute to boost their productivity as well as what the computers mean to companies.
USE OF COMPUTERS IN COMPANIES
Office Routines: Almost invariably, companies loaded with all the responsibility of increasing workloads and also the pressures of being mean and lean, fall back upon technology for many of the administrative tasks. This work comprises, amongst others, e-mail, stock handling and bookkeeping. The advent of the Internet has also considerably contributed in bringing down the expenses of communication and promotion. The bottom line is, technology has really reduced the overall cost of business operations.
New Business Opportunities: The surge of Internet and e-commerce has opened up a plethora of opportunities for many types of companies. New management methodologies, such as Six Sigma are more easy to implement due to statistical applications. Additionally, businesses can train their particular employees using in-house Six Sigma applications programs, and as a result, save money on job costs.
It is now possible to possess many company functions function on autopilot. It has opened up new opportunities for software development firms and business consultants. Another business trend that has opened up as an effect of improving technology is outsourcing. It is now easy for an organization in The Usa to have its data entry and client service centres in foreign countries like the UK.
Crucial Elements of Small Businesses
It is not easy to think of a scenario where businesses can do without computers and technology now. It is extremely hard to say whether businesses depend on computers or computers created business opportunities.
Software Special To Small Businesses
Particular powerful, yet simple applications has come in reducing their jobs and opening up new channels. Straightforward programs like spreadsheets and word processing helps them keep track of correspondence and maintain accounts, finances. These applications enable the users to customize reports and other functions to suit their unique company.
Both women and men in company have adapted to new technology. But the SBA report cites the typical decline in ability degrees of people, which might eventually lead to an overall decrease in income levels. It seems that people get used doing all the work and often neglect their skill development. It is up to individual companies to make sure that their employees continue to be in a position to do critical tasks with no assistance of computers, if necessary.
4 Customer Service Best Practices For Companies
Competition in the company world is constantly growing, which has made it tough for companies to attract and hold customers. In this scenario, organizations can only get an upper hand because customers prefer brands that not only deliver what they promise, but additionally handles them well, if they’re following customer service best practices.
Here are 4 customer service best practices for customer service managers to follow:
Without a doubt customers love brands that surprise and delight them with exceptional customer care. Nevertheless, occasionally in an effort to create a WOW experience, fail and businesses tend to over promise to provide. A customer’s experience completely devastates and convinces them to make a switch.
Therefore it’s finest that instead of going over and beyond, corporations should first look to satisfy with customer expectations. Let them understand just what you’re going to offer them and what services they will get. Once your clients’ expectations are set then, every single time you exceed them, it is going to get you a consumer for life time.
Based on a study, 67 percent of the customers would opt for self-service than human support, when it is made available to them. Keeping this research company managers should appear to generate self service encounters, so shoppers find the solutions to their own queries and swiftly can help themselves.
A well thought out help desk will even empower supervisors to reduce the amount of tickets customer reps generate. This can remarkably lessen reps’ load and boost their productivity, that will again help the retailer.
3. Address Issues Right Away
Apple is a prime example in this respect that has made a blunder, when customers found that among its latest smartphone models (iPhone 6 Plus) bends in the pocket. However, rather than hitting the panic button the company coped with the issue smartly.
Apple assured its customers that in case of any malfunctioning, business is ready to replace their handset. This in turn fostered customers’ confidence in Apple and after having a little hiccup its sales graph once again depicted an up tendency. It shows that instead of putting things underneath the carpet or running away, company managers should focus on solving the problems promptly, if they really wish to beat the competition.
4. Treat Your Staff Nicely
No company can deliver outstanding customer support until it treats its employees just the way it treat its customers. Employees are the core of any company and they don’t treat your customers, when they are not handled nicely.
As a consequence, proceedsget and business sales affected badly. Accordingly, when they perform, to achieve success corporations should treat their staff well and appreciate them. This can not just boost their morale, but in addition optimize their performance.